As an Airbnb owner, you want to make sure that everything goes well whenever you book a guest. This doesn’t only mean preparing the place for the arrival of the guest and ensuring their comfort and security during the duration of their stay but also making sure that the check-out process goes well.
In this post, Maidattendants, your trusted Airbnb cleaning experts, shares some tips on how you can do that:
Set Expectations During the Booking Process
Airbnb guests are not traditional hotel guests. Many of them are coming from a different culture and country, and they may have certain expectations about the process of checking-in and checking-out that may not be aligned with your standards and values.
The best way to ensure that you are on the same page is to make your expectations clear. During the booking process, send your guest a message that contains all the details of the booking, including when you expect your guests to arrive and depart.
Be Clear About the Checkout Time
It’s very important to state the check-out time in your listing. This is the time by which the guests should leave your property. You may also want to specify if the check-out time is flexible and if so, for how many hours.
Furthermore, you should also specify if you will be flexible with the check-in time when the guest arrives.
You can add these in the “House Rules” section of your listing.
Have a Printed Copy of Your Checkout Protocols
Be sure to have a printed copy of the protocol at the premises. This will serve as a reminder to the guest before they check out of the property.
This should include the checkout process, whether something will be charged on the spot or to the guest’s credit card and how the refund process works.
It’s also a good idea to include a small map of the area to help them get around town.
Tell the Guests How to Lock Up Properly
Be sure to tell your guest the protocol on locking up the premises, including all the doors and windows. You may want to include directions on closing the various locks and the security alarm system, if applicable.
Send Reminders
Often, the guests may not be aware of certain policies if they are staying in private accommodation for the first time. Send them a text or an email even before they check in or out to remind them about the certain rules of the house.
You can easily create a text message that your guest can receive and respond to. You can also opt for a message that informs them about your welcome kit.
Get a Professional Airbnb Cleaning Service
The best way to ensure that the check-out process goes smoothly is to get help from the experts. This way, you don’t have to worry about getting it ready for the next guest.
Conclusion
You want to make sure that you provide the best Airbnb experience to your guests, but at the same time you want the whole thing to be as hassle-free for you as possible, too. By setting clear checkout rules, sending reminders, and getting professional cleaning services, you can easily achieve this.
To ensure the best Airbnb cleaning in Nashville, TN, you can contact Maidattendants. We’re the number one trusted Airbnb cleaning company in the city. We have serviced hundreds of hosts and guests.
Book an appointment with us to learn more about our cleaning services!
